Being designerly takes thinking, feeling, and acting like a designer. I’ve been thinking about and observing what it means to be designerly, and by using six such skills and behaviors
Never having been a sales representative, nor having ever played one on TV, I was curious about their typical workday. Adapting the first rule of design. User lockdown approach was to conduct video interviews.
Masked and socially distant, I walked a mile in their shoes through the dairy, pet food, and freezer aisles. This single visit uncovered many insights that had not come up in the video team.
Never having been a sales representative, nor having ever played one on TV, I was curious about their typical workday. Adapting the first rule of design. User lockdown approach was to conduct video interviews.
Masked and socially distant, I walked a mile in their shoes through the dairy, pet food, and freezer aisles. This single visit uncovered many insights that had not come up in the video interviews and online walkthroughs. I shared this with the team, spread across the world, and everyone could empathize with the sales representatives
I take very seriously the safety and privacy of each client. Nothing that is shared with me, both in the treatment room or on intake forms will ever be shared. It is my commitment to offer not only a physically safe environment for my clients, but also emotionally and energetically safe as well. This is a judgement free zone and all are welcome.
I ask that I am given 48 hours notice of any cancellation of appointments. This gives me some opportunity to fill the spot and offer it to someone on my waiting list. Failure to do so or if you are a no-show, I will expect full payment for the missed session. The exception to this rule is in the case of an emergency or if you are feeling unwell. I strongly encourage you to get in touch and please stay home if you are feeling sick.
Massage therapy is sacred work. The alchemy of connecting mind, body and spirit through physical touch is purely magical. Unfortunately, this work has also been misused in harmful ways. I have zero tolerance of the sexualization of this work. In keeping with my commitment to upholding a safe space, I reserve the right to terminate a session if I feel any boundaries are crossed. This means any inappropriate comments of a sexual nature, inappropriate touch, or any sexual advances. If I feel unsafe, I will end the session immediately and expect full payment for the session, with the understanding that offenders will be banned from returning.